www.hotcars.com

20 Problems Every GM Customer Needs To Know About

GM customers have had many issues to contend with in the past, and some questions to face in the future.

General Motors has been around since 1908. Since its inception, the automobile juggernaut has released a huge variety of vehicles and brands. In fact, GM has used at least 16 brand/divisions in its history to sell automobiles and trucks. That’s quite a phenomenal achievement. Gm is the world’s largest automaker. It has its fingers in a little bit of everything as far as cars go. GM makes cars in at least 37 countries. Its major brands are Buick, Cadillac, Chevrolet and GMC. The company also partner with several different manufacturers all over the world.

It sounds rosy, but with big companies come big problems. GM has had its share of ups and downs over the years, but it seems that the problems are wither increasing, or being reported on more because of the internet and social media. Another problem is all-around reliability rates have plummeted as of late, this confirmed by several consumer sites. If you are in the market for a GM vehicle, check out what you need to know before buying one.

20 Off Balance: Chevy Equinox Problems

via nyt.com

Another vehicle to avoid is the 1st generation Equinox. From the consumer complaints I read, I would give the 2005-2009 vehicle a wide berth. Most complaints are about the excessive oil consumption, according to chevroletproblems.com.

The Equinox has had 16 recalls since its 2005 introduction.

The 2007 model has the most recalls at 4, so be careful if you are currently searching for one to purchase used. The Passlock security sensors also have a problem where it tends to lock out the owner of the vehicle, so watch out for that option too.

19 Buh Bye: Buick May Lose Its Name

via autoguide.com

No one but GM knows exactly what the fate of the Buick brand will be. GM has already confirmed that it will be removing the Buick brand label from its vehicles soon. All that’ll be left to identify the brand is the tri-shield logo. GM hasn’t really given much explanation for this plan, according to Forbes. Maybe GM wants Buick to be more like some of those celebrities that only go by one name, or be known only by a symbol? I guess when or if GM decides to share this information with us, then we’ll all know. For now, in my opinion, it’s insane.

18 No Good: What People Are Really Saying About The Company

via hotrod.com

Car companies will never, ever receive a perfect grade from the car-buying public. But, opinion matters greatly to a company like GM, as well it should. In the end money talks, and in regard to that, GM is a hit and miss company.

Consumer Reports lists GM low in the rankings, because of its reliability problems.

All of GM’s divisions except for Buick, show in the lower third of the graph. This shows in sales numbers also, which is what really counts as far as the company is concerned.

17 I Don’t Recall: GM Seems To Be In Recall Purgatory

via aljazeera.com

If you’re like me, you have no time to take your car in because of a recall. GM has had its share of recalls this year, mostly affecting the manufacturers various truck models. Of course, cars like the Chevy Volt and SUV’s such as the Chevy Equinox are included as well. Potential customers should always look up their vehicle to see what type of recalls are relevant to them, as well as making certain a vehicle they are planning on purchasing has had the recall applied, which will save you a lot of time at the shop.

16 Build Quality: Too Little, Too Late

via automobilemag.com

GM’s build-quality is on par for a manufacturer of its size. Yes, there are recalls, safety warnings, and production issues, but this plagues every car manufacturer on Earth.

Any issues with GM automatically look worse because of the sheer size of the company.

But that doesn’t explain the fact that when GM has an issue, that they should ignore it. From the consumer group websites and customer issue complaints I’ve sifted through, GM’s main problem will always be that they wait too long to address customer issues, almost hoping any problems will fix itself. Not the greatest way to do business, but it seems to be the norm for car manufacturers.

15 Fiat: Total Loss

via blogspot.com

Although things looked great on paper when GM bought a large share of Fiat, the reality of the deal was that it simply didn’t work. Rumour has it that Fiat was treated like the red-headed step-child while with GM. Gm sold the company off quickly, but it turns out it was a big mistake for them. The failure cost GM dearly. Billions of dollars dearly. Fiat didn’t sit still feeling sorry for itself. It fought back, became super competitive and even managed to buy Chrysler, adding a huge bit of clout to its name. As the saying goes, one man’s trash is another man’s treasure.

14 Trucks: GM Created A Glut

via road-reality.com

The truck market is full to capacity, that’s for sure. GM produces a huge amount of trucks every year, mostly due to customer demand. The best part about that, is the fact that you have a large choice of trucks to pick from.

The bad part of this, as far as GM is concerned, is that people are starting to bypass trucks in favour of crossover vehicles, many of which perform the same functions as a regular truck.

Still, if you are in the market for a truck, you can no doubt find some very nice ones at a more than reasonable price. A good deal is a good deal after all.

13 No More Cars: GM May Stop Producing Them

via insideevs.com

I’ve heard rumblings from nearly every new site that GM is going to eventually give up selling cars altogether, much like Ford. For now, GM says they have no plans to go this route, but in the end, talk is cheap. Buyers need to keep up on news like this, especially if they are planning on purchasing and maintaining their cars for a while. It would be a long time before your warranty would run out and GM abandons all car maintenance, but it is something to keep in mind when purchasing that nice and shiny new GM car.

12 Let Them Eat Cake: What GM Has To Say

via digitaldealer.com

All car companies ignore a problem or two with their vehicles, that’s just plain fact. GM, like the other manufacturers chooses to ignore certain things, hoping that the masses don’t get too crazy until the problems can be either fixed internally, or that a new model of whatever will be ready by the time a “fix” is truly needed. The Motley Fool thinks that GM is repeating the mistakes of its own past, and I must say that I agree with the statement. Time will tell if the General can keep up, or watch its remaining divisions fall one by one to the side.

11 Bad Cell: Bolt Problems

via dailydrive.com

Chevy Bolt’s are experiencing battery cell problems that has prompted GM to issue a recall on some of them. The issue is affecting some 2017 models, where the software and battery capacity sensors can malfunction.

This can potentially give false readings about the battery life and harm the cell itself, which for an electrically operated car could turn out to be a nightmare.

Recalls happen all the time. The best advice I have is to educate yourself before giving up your hard-earned dollars.

10 Does Not Compute: GM Customer Accounts Disrupted

via 3blmedia.com

In January of 2018, GM Financial’s computer went haywire, and actually started overcharging and undercharging customers, according to a report from Auto News. It would appear that GM was attempting to upgrade some of their computer systems along with their phone systems when the glitch occurred. GM says that only a small amount of customers were affected (I’d say that too), where those customers were either charged at least $20 extra or undercharged $20 for maintenance performed. By now most of the problems have been rectified, but it’s just another notch on GM’s belt that needs to be tightened up.

9 Buick Regal TourX Is Way Too Loud

via cnet.com

The TourX is supposed to be one of those nearly crossover vehicles that can take on the likes of the Subaru Outback or the Audi Allroad without building up too much of a sweat. I find it a nice enough looking vehicle, with a European flair to its design. Critics seem to like it too. But the one thing everyone can agree on is that the TourX is loud. I mean way louder than it should possibly be. The main problem seems to be the tires.

The other problem is that GM is well aware of the noise level.

But they just don’t seem to be concerned with it, because they keep selling the car without addressing the problem. How crazy (greedy) is that?

8 Cadillac Escalade: Cute, But Unreliable

via hennesseyperformance.com

With a Consumer’s Report Reliability Score of 26 out of 100, the Escalade isn’t doing itself any favors. Still, consumers still love this big hunk of SUV. Consumer Reports says that the Escalade rides quite stiff and doesn’t have the greatest handling. It’s also more cramped on the inside than most of its customers initially thought. With a base price of over $75,000, the mighty Escalade should be more luxury than what it’s currently offering. It does have a 420 hp V8 at least, which is why people really like it.

7 GMC Acadia: Engine And Transmission Underpowered

via topspeed.com

Potential buyers might want to avoid the 2018 GMC Acadia. Although it is undoubtedly a beautiful piece of really big SUV, the Acadia is reported to have some big-time power issues as far as the Engine and transmission are concerned. To put it mildly, the base engine and tranny are simply under powered for the truck. The base powerplant is a 2.5 liter four-cylinder that’s good for 135 hp, which isn’t all that much when you factor in the nearly 3,900-lb weight of the vehicle. Towing capacity maxes out at 1000 pounds, which falls way below the industry standard, and is frankly embarrassing for an SUV of this size.

6 Not Surprised: Camaro Problems Galore

via caranddriver.com

The Camaro is one of those cars that their owners love no matter what. But if you are in the market for one, there’s some common problems that you’ll have to learn to live with. Three of the worst customer problems according to carcomplaints.com, are bent driveshafts, non-reclining seats and excessive oil consumption, at least as far as the 2017 models.

The fifth generation Camaro (2010-2015) seems to be the worst offender, with customers reporting stuck ignition keys, premature belt wear and air bag light indicators as the top three problems.

Hopefully GM will address these issues sooner rather than later.

5 Buick Verano: Customers Don’t Want It

via hgmsites.net

Verano is a great car that no one wants. There’s really no arguable reason that people don’t want it, but they simply don’t. Not even Buick can figure out a good explanation. Some have said that it could be because of the 21-mpg city / 31-mpg highway gas mileage, others say that maybe the Verano’s appearance might turn people away from it. It’s still a mystery. My official guess is that it could be because people are buying up crossover vehicles like crazy, so maybe the sedan era might be nearly over. The now discontinued Verano might be dug up as a fossil in the future for study, but that’d be the only reason to resurrect this car.

4 Chevy SS: Should’ve Never Left The Gate

via miamilakesautomall.com

Another GM blunder came in the form of the so-called Chevy SS. There wasn’t much wrong with the car from what I’ve read about it. It has good reviews, and customers mostly praised the SS’s abilities. The main problem with the SS, like most GM vehicles, is “image”. Just take a good look at the car. It’s just a very bland sort of car that really doesn’t have a reason to exist. Sure, the SS has over 400 hp pounding out of its engine, but for nearly $50,000, most customers don’t want the inside to look like something out of a rubber factory. The interior is a hot mess of cheap plastic and sticky rubber everything else. To be blunt, the interior might as well had come from the Chevy Spark.

3 Chevy Spark: You’ll Need Armour

via tflcar.com

I’m just going to say it like I research it: In 2017, the IIHS (Insurance Institute for Highway Safety) said that the Chevy Spark is one of the worst cars to own because it has one of the highest driver loss rates for a car in its class.

The Spark is listed as number 4 of the top 7 that will sustain the highest vehicle damage/driver loss rate.

Cars these days are safer than ever, but when they’re the sheer size of a Spark, you can throw as many airbags in it as you want, but it certainly won’t guarantee you’ll survive to tell the tale. It’s a fact that bigger cars survive accidents better than mini-sized cars.

2 GM 2.4-L Four Cylinder: Don't Buy It

via motortrend.com

If you happen to be unlucky enough to be owners of the 2010 Chevy Equinox or the GME Terrain with the 2.4-liter four-cylinder engine, then you have my condolences. If you happen to be looking for one of these vehicles, I would advise you to stay away from them. Don’t get me wrong, the vehicles themselves are really good, but the engine sucks. As you can read for yourself at MSN.com, the 2.4-l engines from 2010-2017 are eating themselves up due to poor quality issues. The engines are also reported to leak or burn as much as a liter of oil per nearly every 1000 miles. As I said before, run for your lives as far as you can from these vehicles.

1 Chevy Suburban/GMC Yukon: A Lost Cause

via chevrolet.com

As far as J.D. Power is concerned, the 2018 versions of the XXL Chevy Suburban/GMC Yukon are not all that. J.D. Power lists both vehicles received the lowest scores, a truly terrible 1 out of five stars for predicted reliability. Really GM? With an average base price of over $50,000 for a Suburban, one would think that GM could do better than this. And it’s a shame to say that the GMC Yukon, which is the Suburban’s twin, is not even rated. I guess it was a matter of “why bother?”. All I can really say is that “The General” needs to wake up, and fast.

Sources: consumerreports.org; motor1.com; motleyfool.com

Next 15 Stunning Photos Of Muscle Cars Every American Wants To Drive
Comments